General Terms and Conditions

of the E-shop www.idd.sk

Article I

Definitions

  1. This e-shop is operated by the engineering and supply cooperative IDD Bratislava - Inžiniersko dodávateľské družstvo, registered seat: Myjavská 16, 811 03 Bratislava.
  2. Seller is IDD Bratislava – Inžiniersko dodávateľské družstvo, registered seat: Myjavská 16, 811 03 Bratislava.
  3. Distributor of goods and services offered at the e-shop www.idd.sk  is IDD Bratislava – Inžiniersko dodávateľské družstvo, registered seat: Myjavská 16, 811 03 Bratislava.
  4. Buyer is each visitor to the e-shop who made a binding order via the e-shop. For the purposes of the law, in particular the Act No. 102/2014 Coll., a consumer is any natural person who, when concluding and performing a consumer contract, is acting for purposes which are outside his/her trade, business, craft or profession.
  5. The e-shop is a computer system located in the Internet network with public access, which enables to book and order goods and services by means of distance communication via electronic device.
  6. Product or service are all offerings presented in the e-shop, (including the price and this price is not a zero), and they can be ordered.
  7. Buyer fully acknowledges the electronic communication, in particular via e-shop, as well as any communication via e-mail and phone, provided that the seller indisputably communicates with the buyer or a person authorized by the buyer.
  8. If the relation between the seller and the buyer was established otherwise than by means of distance communication, and this relation is not a relation between provider and recipient of IT services, the General Terms and Conditions shall only apply to the extent necessary, which corresponds to statutory provisions and logical arrangement of the matter, unless otherwise agreed by the parties.
  9. Booking request is legally non-binding and time-limited reservation of the available (in-stock) product of the seller’s current offer published on the seller’s e-shop. Payment and collection of the purchased product is solely possible in person at the point of sale, where no order is placed and the buyer does not commit himself/herself thereby to take over the reserved goods, provided that the buyer selects the delivery option “In-store pickup in person“ under “Product Reservation”. A booking request can be made repeatedly. The seller shall keep the reserved product at the point of sale free of charge and for a limited period of time without acceptance of the booking request, i.e. no negations and no business, which gives the buyer the opportunity to consider purchasing of the reserved product. The buyer has the right to cancel his/her booking request anytime. ***The seller is entitled to cancel the booking request when unable to secure or keep the goods booked by the buyer at the point of sale. The reservation expires automatically by fruitless expiration of reservation deadline. The whole business (including the buyer´s legally binding proposal for purchase of the reserved goods and acceptance thereof by the seller along with payment and takeover of the reserved goods) takes place in person solely at the point of sale (i.e. in the brick-and-mortar store). If the business based on a booking request is made in person at the point of sale, these business conditions do not apply.

Article II

Price

  1. All prices placed to the offerings are final and include 20% VAT.
  2. In the moment of purchase the seller shall be bound by the price placed in the e-shop.
  3. Online prices may differ from offline prices, i.e. at the seller´s point of sale. 

Article III

Purchase Order

  1. Purchase Order is created by confirming the ordering process in the e-shop by buyer´s selection of goods or services, including the complete completion of the order form and sending it to the seller. For correct and proper order processing, all data required in the order form shall be completed and delivery and payment options selected.
  2. By sending the purchase order the buyer agrees to the purchasing price of booked products and services. Once the order is sent, it becomes binding for the buyer. i.e. the order is a proposal to conclude a purchase contract with the seller. 
  3. After the purchase order has been sent, the buyer automatically receives generated e-mail stating that the seller has received the buyer´s purchase order via e-shop for processing. This informative e-mail is not a product confirmation according to par. 5 under this Article.
  4. If the buyer is asked to pay deposit or advance payment or, if the buyer selects “Payment by bank transfer“, i.e. any other payment prior to delivery of goods or services, the buyer is obliged to pay within the deadline set by the seller. Should the payment be not credited to the seller´s account up to the due date, the seller may cancel such order due to buyer´s failure to pay deposit or advance payment.
  5. By confirmation of the order by the seller the purchase contract has been concluded. Any changes or supplements thereto shall be solely based on the mutual agreement between the buyer and the seller unless otherwise set forth by the law or any statutory provisions. Confirmation of the order by the seller is an emailed message sent to the buyer´s e-mail address or texted as direct message /DM/, which shall be sent to the buyer´s mobile phone number given by the buyer in his/her purchase order along with the information of the extent to which the acceptance of the buyer's order is uncontested. The buyer´s order is rejected if the seller sends DM that does not confirm, reject or refuse, or otherwise clearly does not accept the buyer´s purchase order.
  6. The seller may cancel the purchase order and notify the buyer accordingly if the seller, despite its best efforts, is not able to fulfil the order or part thereof up to the deadline for processing of the order for reasons not attributable to the seller, e.g. the product is not manufactured or is unavailable at the producer or at the supplier´s external warehouse, or due to producer´s substantial changes which disable to order the product or, due to Force Majeure. The seller has the right to cancel the order, if the buyer gave untrue or deceptive and unverifiable data, e.g. incorrect e-mail address, phone number or non-existing address. If such buyer has made any advance payment, the seller shall return it up to 14 days provided that the order was cancelled.
  7. Reservation of goods is neither binding order, nor proposal to conclude the purchase contract. The seller shall notify the buyer about the option to collect the reserved goods. This reservation shall be valid for 3 working days, which start on the date on which the notification was sent by e-mail or texted. The reservation expires when the buyer fails to collect the goods up to the given deadline. The buyer can modify or reject any items or parts of the reserved item. In this case, the right of ownership passes to the buyer at the moment of payment for the goods, and the contract is created only when the purchase is made in the seller's store.  

Article IV

Payment Terms

  1. For the goods and services in the e-shop the following payments are accepted:
    1. Cash on delivery (i.e. you pay directly to the courier, which delivers the booked goods).
    2. Payment upon personal collection at the store.
    3. Cash payment when personally collected at the store – reservation of goods.
    4. Advance payment based on the advance invoice – the goods shall be shipped after the payment has been credited to the seller´s account.
    5. Payment according to the invoice issued with the due date.
    6. Payment with gift voucher.
  2. Gift voucher is a prepaid amount of money which can be used by the buyer on the purchase based on sufficient and free prepaid money. Expiry date of the voucher is stated thereon. The nominal value of the voucher can be agreed with the buyer.
  3. Options for subsequent payment are stipulated under Art. VI of the General Terms and Conditions.
  4. The seller may provide the buyer with many discounts:
    1. Discount for registration with the e-shop.
    2. Price reduction for repeat purchases.
    3. Discount based on the one time use coupon.
  5. Accumulation of discounts is not available.

Article V

Delivery Terms

  1. The seller shall ship the goods to the buyer until 30 days after the purchase order has been made unless otherwise agreed, or if a longer delivery period was specified for the goods.
  2. If the product is in store, it is delivered ASAP depending on shipping options.
  3. If the purchase order contains several products and services and part thereof is not in store, the seller shall inform the buyer about the option of partial deliveries.
  4. Invoice as a tax receipt, as well as operation manual and technical documentation, are sent to the buyer along with the goods or services from the manufacturer.
  5. The place of delivery of goods shall be the place of performance.
  6. The seller shall send the goods to the Buyer by the
  1. postal services of Slovenská pošta, a.s. registered seat: Partizánska cesta 9 975 99 Banská Bystrica 1.
  2. Big parcels and particularly pallet shipments shall be delivered by the transport company Raben logistic Slovakia s.r.o., registered seat: Diaľnčná cesta 14/A, 903 01 Senec,
  3. or collected in person at the store in Modra, Street Štefánikova 14 – reservation of goods,
  4. or, if agreed, the seller may provide its own transport.

Article VI

Shipping and packaging fees and payment options

  1. For the advance payment via bank transfer according to the advance invoice or through payment gateways, we charge the following shipping fees throughout the Slovak Republic:
    1. Handling fee 1 EUR and money transfer fee 1.14 EUR.
    2. For shipping by Slovak Post with delivery on the next working day after the dispatch from our warehouse see the below valid price list, please. The fee depends on the weight, size and shape of the package. For oversized packages and shipments over 30 kg Slovak Post does not guarantee the next day delivery.
    3. For shipping by a transport company with delivery in 2 working day after the dispatch from our warehouse the fee depends on the weight, size and shape of the package.
    4. The seller shall provide its own shipping depending on the distance to drive, if agreed.
  1. For the advance payment via bank transfer according to the advance invoice or through payment gateways, we charge the following shipping fees throughout the Slovak Republic:
    1. Handling fee 1 EUR and money transfer fee 1.14 EUR.
    2. For shipping by Slovak Post with delivery on the next working day after the dispatch from our warehouse see the below valid price list, please. The fee depends on the weight, size and shape of the package. For oversized packages and shipments over 30 kg Slovak Post does not guarantee the next day delivery.
    3. For shipping by a transport company with delivery in 2 working day after the dispatch from our warehouse the fee depends on the weight, size and shape of the package.
    4. The seller shall provide its own shipping depending on the distance to drive, if agreed.
  2. The seller and the buyer may agree on another shipping of goods or services and prices thereof, if applicable.
  3. The seller may send the instant available goods to the buyer and the rest of the order shall be sent within the legal deadline. The buyer shall not pay any additional shipping fees to those already included in the purchase order.

Article VII

Transfer of ownership

  1. Ownership shall be transferred from the seller to the buyer at the moment of buyer´s takeover of the product or service from the seller or from the shipping company.

Article VIII

Cancellation of the purchase contract

  1. The buyer has the right to cancel the booked product or service made-to-order or manufactured according to special consumer´s requirements or tailored for a single consumer up to 24 hours after conclusion of the purchase contract free of charge.

Article IX

Consumer´s right to return the goods without reasoning and information for the consumer

  1. If goods or services were sold on the basis of the contract concluded by means of distance communication or on the basis the contract concluded in the operation premises of the seller, the consumer has the right to withdraw from the purchase contract up to 14 calendar days since his/her takeover of the product in accordance with the § 7 et seq. of the Consumer Protection Act No.102/2014 Coll. as amended, provided that the seller has attended to its duties to inform the buyer accordingly. Sections 2 or 3 of the above Act shall apply to other cases. If subject matter of the purchase contract is delivery of goods, the consumer has the right to withdraw from the contract even prior to the delivery thereof.
  2. If the consumer intends to assert this right, the consumer shall, in person, deliver its written withdrawal from the purchase contract to the contact address of the seller during the seller´s operation hours not later than the last day of the corresponding deadline or send its withdrawal per post to the address given in the contacts of the purchase contract up to the last day of the deadline. The consumer may assert this right by a record on the durable carrier as well. After notifying the seller about its withdrawal from the contract, the buyer shall send or personally deliver the subject matter of the contract the buyer withdrew from, along with all documentations – like the original invoice, manual operation and documentation to the goods which were delivered along with the goods not later than 14 days after its withdrawal (§ 10 par. 1 of the above Act). We recommend to buyers to make their own copy of the invoice and to send the goods per registered and insured mail. For the withdrawal from the contract please use the form: Withdrawal from the Purchasing ContractPlease complete at least the fields marked with Asterix *. (http://www.nakupujbezpecne.sk/docs/form/odstupenieodzmluvy.pdf).
  3. Goods sent on delivery shall not be accepted.
  4. E-shop operator shall return your money paid for the product / service including shipping fees according to § 3 par. 3) Act No. 102/2014 Coll. and proven costs related to ordering goods booking procedure not later than 14 days after receipt of the notification about withdrawal from the contract. The seller is not obliged to return money prior to the receipt of the purchased goods or if the consumer fails to provide proof of consignment and proof of return of the goods. This shall not apply to the case when the seller suggested to pick up the goods in person.
  5. Costs for return of goods shall be borne by the consumer. 
  6. The right to withdraw from a contract shall not apply to goods and services defined under §7 par.6 letters a) to l) of the Act No. 102/2014 Coll. Note to point 6 – among them, as an example, a tailor-made product which, due to sanitary reasons, cannot be returned due to broken original packaging, as well as sale of records if the protective cover was broken, etc. Valid statutory provisions are set forth in the above Act.
  7. The consumer is liable for any devaluation of the product caused by its use beyond the scope necessary to determine the functionality and properties of the goods.

Article X

Rights and Duties of Contracting Parties

  1. The seller and the buyer are the Contracting Parties.
  2. The buyer shall:
    1. Take over the ordered goods. The buyer´s right to withdraw from the contract is not affected thereby,
    2. Pay the amount agreed for the product or service to the seller,
    3. Inspect the packaging and the product itself for damages when taking over.
  3. The seller shall:
    1. Deliver the goods in the ordered quality and quantity and for the price agreed,
    2. Ensure compliance of offerings with the Slovak legislation,
    3. Send or additionally send all documents related to the goods like e.g. the invoice, complaints form, operation manual in the codified Slovak language.

Article XI

Privacy protection

  1. Personal data are processed in compliance with the Personal Data Protection Act No. 18/2018 Coll. as amended.
  2. The operator shall not provide any third party with buyer´s personal data. except for the carrier selected to deliver goods or services, as well as except for the state authorities in the event of inspection, and except for a possible mediator on the basis of the contract concluded according to the Act No. 18/2018 Coll.
  3. The operator shall protect personal data against disclosure to unauthorized person by suitable technical and organizational measures. All operator´s employees are obliged to keep personal data confidential.
  4. The following rights of the data subject are stipulated in § 19 et seq. of the Personal Data Protection Act No. 18/2018 as amended:
  1. Right for information fulfilled by the General Terms and Conditions and contents thereof.
  2. Right to ask for access to personal data of the data subject - § 21 of the above Act – means your right to ask in which way and for which purposes your data are being processed – this enquiry can be sent to our company´s e-mail address,
  3. Right to rectify incorrect personal data – you can update your data according to § 22 of the above Act,
  4. Right to delete personal data – you can use § 23 of the above Act if you do not wish any further processing of your personal data by the Operator,
  5. Right to restriction of processing of personal data – you can use § 24 of the above Act when you assume that your personal data have been processed in violation of the law,
  6. Right to object to processing of personal data - § 27 of the above Act,
  7. Right for personal data portability,
  8. Right to lodge a complaint with the privacy protection supervisory authority.
  9. The operator collects the following personal data from the buyer: academic title, first name, surname, residence, delivery address, billing address, phone number, e-mail address.

The above data shall be processed in order to issue invoices, warehouse receipt, delivery notes, to secure transport and calculations in the accounting. This personal data is stored for 10 years for archiving purposes.

  1. While visiting our website, the following personal data are being collected: your IP address, session time, information about which pages you come to us from and what content you browse. Cookies are text files stored on your computer. They are also used to check website traffic and customize the display of pages, and thanks to these files we can offer you better quality. Some of cookies belong to third parties, e.g. YouTube, Google, etc.
  2. The website processes the so-called technical cookies that are necessary for the website´s functionality, as well as Preferences cookies that contain information like the language and currency selected, and Analytical cookies that help us understand your behavior on the website, and Marketing cookies that help us to keep track of your interests. You can reject the last three types of cookies.
  3. You can delete cookies files anytime. You can set their collection directly under settings of the internet browser and on our website.
  4. If the buyer granted his/her consent to process his/her personal data in the e-shop for the purposes of e-mail marketing, the buyer agreed thereby to receive e-mails on its e-mail address.
  5. Personal data for e-mail marketing purposes mean provision of name and surname and e-mail address for the period of five years. The above personal data shall not be disclosed to any third parties.
  6. The buyer can revoke his/her consent anytime by sending the Withdrawal of Consent to processing of personal data. Upon receipt thereof we shall immediately delete them. The buyer can also put a cross in the corresponding box in the user account provided that the buyer requested his/her own user account. We shall not thereafter use your personal data for e-mailed marketing.

Article XII

Indemnity for non-taking over of the goods

  1. The seller has the right to be indemnified (according to § 420 et seq. of the Civil Code) provided that the buyer ordered the goods and neither cancelled nor withdrew from the contract, but refused to take over the goods from the carrier or, after the seller´s call did not take over the goods in person within the deadline if personal pickup was selected. The buyer has thereby breached his/her obligation set forth under Art. X point 2. lit a) stipulating the buyer´s obligation to take over the ordered goods. 
  2. To determine the number of damages, the seller shall consider all shipping costs, packaging and dispatching fees, administrative fees for processing of the purchase order and all other costs related to fulfilment of delivery. The seller is also entitled to be compensated for the lost profit. 
  3. The seller has the right not to claim damages or part thereof. 

Article XIII

Final Provisions

  1. The seller reserves the right to change and amend the General Terms and Conditions and Warranty Claims Policy without prior notification of the buyer. Should the General Terms and Conditions or the Warranty Claims Policy be changed, the whole purchase shall be governed the General Terms and Conditions applicable at the moment in which the buyer sends his/her purchase order. The valid General Terms and Conditions are published on the seller´s website.
  2. The Warranty Claims Policy is integral part of the General Terms and Conditions.
  3. By sending the order the buyer has read the General Terms and Conditions and the Warranty Claims Policy.
  4. These terms were elaborated by the company nakupujbezpecne.sk within e-shop certification.
  5. The General Terms and Conditions and the Warranty Claims Policy can be viewed and read in the registered seat of our company and on the internet site of our e-shop.
  6. Should the consumer be not satisfied with the way we handled his/her warranty claim or should the consumer assume that the seller has violated his/her rights, the consumer may claim remedy from the seller. Should the seller refuse the remedy claim or not respond up to 30 days after sending thereof, the consumer has the right to file a claim for alternative dispute resolution according to § 12 Alternative Dispute Resolution Act No. 391/2015 Coll. as amended. The authority for alternative consumer disputes with e-shop operators is Slovak Trade Inspectionwww.soi.skor another legal entity listed in the Register of Alternative Dispute Resolution Entities maintained by the Ministry of Economy of the Slovak Republic (https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1 The consumer can select the alternative dispute resolution entity. The consumer can file a claim online on http://ec.europa.eu/consumers/odr/The respective fees are given on the entities´ websites.
  7. Relations that are not governed by the General Terms and Conditions und integral parts thereof shall be governed by provisions of the Act No. 40/1964 Coll., Act No. 250/2007 Coll., Act No. 102/2014 Coll, Act No. 18/2018, Act No. 22/2024 and Act No. 513/1991 Coll. as amended.
  8. If a contract is concluded with the buyer under different terms and conditions, the provisions of the contract shall take precedence over the General Terms and Conditions and Conditions.
  9. The General Terms and Conditions, including integral parts thereof, come into force and effect on February 1st, 2022.
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