Warranty Claims Policy

Warranty Claims Policy of the e-shop (internet store) is integral part of the General Terms and Conditions..

1. Warranty claim is only applicable to products purchased from the seller and owned by the consumer.
2. If the buyer is also the consumer (a natural person who is acting for purposes which are outside his/her trade, business, craft or profession), all offerings are subject to 24 months warranty if not marked otherwise. The warranty claim procedure is in compliance with the Consumer Protection Act and Civil Code and our Warranty Claims Policy. If the buyer booked a used product, the buyer was informed accordingly and the warranty period is 6 months. If the buyer is not the consumer, we proceed according to the Commercial Code and the warranty period is 12 months and our Warranty Claims Policy shall not apply. In such case we proceed according to the Commercial Code.
3. Warranty period starts on the day of takeover of goods from the carrier or directly from the seller, if the product is picked up in person by the buyer or a person authorized by the buyer.
4. The buyer shall file the warranty claim with a seller after detection of the defect without a delay.
5. The Seller´s liability shall not apply if defects occurred due to the following usage:
   1. Mechanical damage of the product was caused by the buyer.
   2. Incorrect product treatment or the product was used otherwise than indicated in the operation manual.
   3. Product has been used in the environment which, due to its humidity, chemical and mechanical influences of the natural environment, is not corresponding with instructions of the operation manual.
   4. Negligence of product maintenance.
   5. Damages to product caused by its overloading.
   6. Damage to the seal or seal breach, if the product is sealed.
   7. Unprofessional assembly or dismantling if technical competence is required by the law.
   8. Product intervention resulting in changes that improve the product which, however, were not made by the manufacturer or a person authorized thereby, e.g. overclocking the processor.
   9. The product is used contrary to conditions stated in the documentation, general principles, technical standards or safety regulations, or other breach of warranty provisions.
6. The seller´s liability shall not apply to damages caused by Force Majeure.
7. The seller´s liability shall not apply to normal wear and tear of the products (or part thereof) caused by the use of the product. It is not possible to consider as a defect, as already follows from the nature of the thing, its minimum durability period or the period of consumption, which can be limited to a shorter time. Minimum durability period or the period of consumption or similar deadlines for use are indicated on the product provided that the product is subject to such labelling.
8. Defective product shall be sent or brought in person to our below address (no cash on delivery). The product shall be suitably packed to prevent any further damage during the transportation. We recommend to send it as insured package per registered post. The package shall contain a copy of proof of purchase (invoice) along with description of defect or completed Warranty Claim Form (http://www.nakupujbezpecne.sk/docs/form/reklamacia.pdfWe recommend to send the warranty claim in writing (by post) or deliver in person (and not by e-mail).
9. If subject matter of the warranty claim is a product which, as an example, is firmly embedded, the buyer shall enable to the seller or to a person authorized by the seller, to inspect the product in person.
10. The seller shall acknowledge receipt of warranty claim and issue the confirmation thereof to the buyer. The date of warranty claim shall be deemed the day of delivery of the warranty claim to the seller, but no later than the moment when the seller disables or prevents takeover of the subject matter of the warranty claim. If the confirmation cannot be immediately delivered, it shall be delivered without undue delay, but not later than when the proof of processing of warranty claim is sent. Confirmation about processing of warranty claim shall be sent in writing.
11. The seller shall immediately determine how to handle the warranty claim. Should the case be more complicated, the seller shall handle the warranty claim up to 3 days after the receipt thereof. In justified cases, especially when a complicated technical evaluation of the product, the seller shall handle the warranty claim up to 30 days. After the seller shall have determined how to handle the warranty claim, the seller shall handle it immediately, or later in justified cases but still up to 30 days. After expiry of 30 days the buyer has the right to withdraw from the purchase contract. The full purchase price shall be reimbursed to the buyer or, the buyer has the right to get a new product.
12. Rights of the buyer in respect of warranty claim:
    1. Right to defect remedy free of charge, in timely and correct manner and the defect shall be removed without undue delay,
    2. Right to exchange of products or, if part of the product is damaged, the buyer may exert its right to exchange such part provided that the seller shall not bear unreasonable costs arising from the price of goods or severity of the defect.
    3. Instead of defect remedy the seller may exchange the defective product for non-defective product provided that such exchange will not cause serious difficulties for the buyer.
    4. Should irremediable defects occur that disable to use the purchased product properly, the buyer has the right to receive a new product in exchange for the defective product, or to withdraw from the contract. The same right shall apply when defects are remediable, but the buyer is disabled to use the product properly due to recurring defects after repair or more defects.
    5. Should other irremediable defects occur, even though they do not disable the proper use of the product, the buyer has the right to get reasonable price discount.
13. The warranty claim shall be deemed settled, if the warranty claim procedure ends by handover or exchange of the claimed goods, or by payback of the goods, or by price discount, or by call in writing to fulfill the obligation, or by reasoned refusal of the warranty claim, and the buyer shall confirm the personal takeover, or the confirmation issued by the shipping company shall be deemed as a proof provided that the buyer does not take over the subject matter of the warranty claim in person.
14. The consumer shall be notified about the outcome of the warranty claim procedure within the statutory deadline.
15. Product integrity or integrity of the packaging (according to the instruction during takeover) shall be checked as the product could be damaged during transportation. We recommend to buyers to unpack the product and inspect it in the presence of the shipping company. By signing the delivery note to the courier you confirm the integrity of the packaging.
16. The Warranty Claims Policy is integral part of the General Terms and Conditions of the E-shop. The seller reserves the right to amend them without prior notice to the buyer.
17. Any warranty claims should be sent to Inžiniersko dodávateľské družstvo, Myjavská 16, 811 03 Bratislava, Tel.No.: +421903653234, or per e-mail: sabi@idd.sk